Refund Policy

Returns and Refunds


We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back if the product has not been opened, the security seals have not been broken and in the same condition as received. Non-returnable items: Vouchers / Gift Cards, Some personal and health care products


You are eligible for a full reimbursement within 14 calendar days from the day you receive your purchase. After the 14-day period, unfortunately we can no longer offer you a refund.


To process a return or refund 

Please email us on [email protected] for approval as we are unfortunately unable to accept returns or refunds we are unaware of. When returning an item, please ensure to use tracking delivery, as a refund or return can only be processed when we have received the product. We are not liable should the products that you ship, go missing in the postal service. 


We only accept returns or refunds from the person who bought the item. If the item was selected as a gift and posted directly to you, we can issue you a gift credit on your account. If the item was ordered by the giftgiver to their address and then handed to you, we will issue the refund to their account and they will be notified. You will need to provide a proof of purchase such as sales receipt or other proof of purchase such a bank statement.


We reserve the right to withhold a refund or return should the product be returned damaged due to inadequate packaging being used. We recommend using the original packaging for your return. If your product is processed for return or refund, we will reimburse you the price that you paid for the item, what is displayed on the original receipt. In the unlikely event that you end up receiving a damaged product, please notify us within 3 days of receiving your order to [email protected]


If a refund is granted then the monies shall be returned to the billpayers account via the original payment method used during checkout (Paypal or Debit/Credit Card) within 5 Working Days. A refund will not be processed for any postal and packaging fees or charges that incurred on your order. 


Please note that if your order originally qualified for free shipping and the returned product drops the order below the £30, a shipping cost of £1.99 will be deducted from your refund amount. This does not affect your statutory rights.


Shipping 

Once your product has been approved for a refund or return, we will then issue a return address to you. When returning an item, please ensure to use tracking delivery, as a refund can only be processed when we have received the product. The customer is responsible for all refund charges unless we have shipped the incorrect product to you. 


Exchanges

We will only exchange items if they have been damaged or are defective. Please send an email to [email protected] and once we approve the exchange. Your new item will then be dispatched as soon as we receive the original item back. 


If you experience a response from a product, please reach out to us at [email protected] to assist you further.