Thank you for shopping with us and purchasing your products at EllaBonita.
Shipping Policy
Shipment Processing Time:
We aim to dispatch all of our orders as quickly as we can. All orders are processed within 1 business day. Orders placed before 2pm are normally dispatched the same day, where possible. All orders placed after 2pm on a Friday will be dispatched the following Monday. Orders are not shipped or delivered on weekends or public/bank holidays.
It is the customers responsibility to ensure that the full and complete address has been correctly added at time of checkout.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in dispatch of your order, we will always contact you via email or telephone to keep you updated.
Shipment Area:
EllaBonita LTD ships to addresses within the United Kingdom and Northern Ireland only.
Shipping Rates & Delivery Estimates for UK:
At our checkout page, you can choose what delivery speed you would like for your order.
We offer free shipping within the UK on all orders over £35. This is sent on a standard Royal Mail 2nd Class shipping, which is a non-tracked service and usually takes between 5-7 business days (May vary at busier periods during the year).
The checkout will default to display our current most popular shipping method which at the moment is Tracked (2-3 business days).
If your order qualifies for free shipping, all you need to do is simply select it from the drop down menu. We also have this mentioned above the "Choose Your Delivery Method" box.
If you wish to receive it faster, you can upgrade by choosing from the drop down menu displayed during checkout and select your chosen postage method.
UK Delivery Options:
DPD - Next Day Delivery
- Time frame applies on orders made before 2pm Monday to Thursday
- Fully tracked service including tracking link sent after dispatch
- While DPD will do their best to deliver next day, we have no control over its delivery time once it has left us. Next Day Delivery is an estimate and not a guarantee.
- £8.50 under £20 spent
- £5.45 for between £20 and £35
- £4.95 for over £35
Tracked
- Estimated arrival 2-3 business days with Royal Mail
- Fully tracked service including tracking link sent after dispatch
- £4.95 under £20 spent
- £3.95 for between £20 and £35 spent
- £1.99 for over £35
Free Untracked Economy (Applies on orders over £35)
- Select from the drop down menu at checkout on qualifying orders
- Sent Royal Mail 2nd Class
- Estimated arrival 5-7 business days
- Not a tracked service with no tracking link
Refunds and Returns:
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back if the product has not been opened, the security seals have not been broken and in the same condition as received.
Please email us on info@ellabonita.co.uk for approval as we are unfortunately unable to accept returns or refunds we are unaware of. The cost of the return is to be paid by the customer.
Click here to read more on our Delivery Information and Refunds and Returns Policy.
Delivery delays can occasionally occur. Above time frames are estimates only. Estimations are based on orders being placed before 2pm on any given working day. Please note that delays in delivery of an order is outwith our control due to us using Royal Mail and DPD couriers. Once the parcel has been dispatched, we have no input on its arrival time. No refunds are given for a delay in the arrival of your parcel.
Customs, Duties and Taxes:
EllaBonita LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
International Shipping:
Please not due to new VAT regulations, we no longer ship outside of the United Kingdom.
Damages:
If your parcel arrives damaged, please contact us within 24 hours of receiving the parcel so we can carry out an investigation with the courier for you. Please note that images of the damaged parcel from all angles is required before we can open any inquiries.