Delivery Information

Thank you for shopping with us and purchasing your products at EllaBonita.

Shipping Policy 

Shipment processing time 

We aim to dispatch all of our orders as quickly as we can. All orders are processed within 1 business day. Orders placed before 2pm are normally dispatched the same day, where possible. Orders are not shipped or delivered on weekends or public holidays. Please bare in mind that sometimes we have different public holidays in Scotland than in the rest of the UK. 

If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in dispatch of your order, we will always contact you via email or telephone to keep you updated.

Shipment Area 

EllaBonita LTD ships to addresses within the United Kingdom and Northern Ireland.

Shipping rates & delivery estimates for UK

At checkout, you can choose what delivery speed you would like for your order. 

We offer free shipping within the UK on all orders over £30. This is standard Royal Mail 2nd Class shipping, which usually takes 3-5 business days (May vary at busier periods during the year). The checkout will default to display our current most popular shipping method. If you wish to receive it faster, you can upgrade by choosing from the drop down menu displayed during checkout.

Delivery delays can occasionally occur. Above estimations are based on orders being placed before 2pm on any given working day.

Customs, Duties and Taxes 

EllaBonita LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

International Shipping

Please not due to new VAT regulations, we no longer ship outside of the United Kingdom.

Damages 

EllaBonita LTD is not liable for any products lost during shipping. Please contact the shipment carrier to file a claim.